Pam Against the Machine, Part 627

I finally found the picture of the cucumber plant. It did nothing all summer and then blew up at the very end when summer was winding down. Still, it didn’t make any cucumbers. Then when summer was finished, it finally made cucumbers. So when I was pulling everything out I found two full grown lemon cucumbers and another half dozen that were like grapes. I picked and ate them all while I was standing there.

There’s this service we subscribe to at work. On our most recent invoice they advised that their billing would be changing and we’d only be getting a simplified paper bill. If we wanted a complete bill we’d have to do it via electronic delivery. I do not have a problem with that. The notice said you could sign up for this billing via a URL or by calling customer service and picking #X on the phone tree.

I went to the URL and could not login. I called the customer service number and pressed X and was told that choice didn’t exist and to please hold for customer service which was a multi-level tree where nothing related to my question.

I finally got a customer service person on the phone who seemed a little taken aback by my question. I had to wait on hold and finally she comes back and says we have to set up an electronic invoicing account and can continue to hold while we do this?

What? NO! Are you kidding me?

“This is stupid,” I told her. “I just want to get a complete bill. Now I have to set up another account? Forget it. I won’t do the electronic delivery.”

She was very nice and assured me she’d pass on my feedback. I’m sure “This is stupid,” is written in on a whiteboard in the lunchroom so that they can get right to work making it less stupid.

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One Response to Pam Against the Machine, Part 627

  1. LuLubelle says:

    We do lots of electronic billing. I think it’s only worthwhile for large companies that do tons of business with the same vendor.

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