Please, Please Tell Me What We’ve Learned

One of the things I forgot to mention about the Timbers game is that I was very excited for the opportunity to see Freddie Adu play. (He was on the other team.) He’s only 22 now but when he was very young, he was tagged as one of the great future U.S. Players. He hasn’t quite lived up to it (yet? – he’s on the Olympic team) but I always like to see a talented player. But by the time the game started I was so deliriously happy to see the Timbers, I forgot he was there.

Remember my troubles with Verizon?

I’m not even going to dignify this discussion by linking to the earlier part.

The short reminder version is that my credit card was faux-frauded and I had to get a new one. I tried to tell Verizon so I could pay and it’s been a total pain in the ass from day 1. I went to the store and even they had trouble helping me. I had to log on at home and try again and then quit bill pay and re-sign up again. Which they thanked me for electronically and snail-y.

You can imagine my surprise when I got a robo-call from Verizon telling me I was past due and I’d better fix it quick.

You know what I’m not going to do?

Give my fresh unfrauded credit card number to a robo-call. How do I know it’s from Verizon?

So I tried to fix it online and got run around so I stomped over to the store again.

They can’t do anything at the store but sell you shit. They can’t do administrivia. What an awesome business plan: a place one human can talk to another human and that human can’t do anything but sell you shit.

So my human got me on the phone with customer service and we went around the block a few times.

Them: Did you update your card with us?

Me: Yes I updated my card with you that’s why I’m on the phone with you throwing a snitfit.

Them: Are you sure that’s your zip code? It’s not going through.

Me: @^#5*9*^#4^)!!!!!!!!!!

Eventually, the nice lady said it was all fixed. Apparently when I switched to autopay (which I didn’t switch to, remember) I was supposed to do my first payment manually. Because that makes sense.

So nothing more to worry about.

Except I was still getting robo-calls that my service was going to be shut off if I didn’t pay — every 2 hours.

You know, according to the LA Times Verizon had a profit of $10.2 billion in 2010 — HIRE SOME ACTUAL PEOPLE YOU CHEAP FARKWITS!

So when I got home and had my cheat sheet I was able to log on and go through 7 layers of security including answering questions about my favorite Monkee, singing the chorus of The Logical Song, doing the Hokey Pokey and typing in a limerick about my favorite pet, I manually paid the “late” bill and then the new bill will supposedly be billed on the 26th.

I hope they’re happy now.

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