Last night I spent 20 minutes online trying to figure out how to update Verizon with my new credit card. I had to go through multiple security hoops again and again. I couldn’t find what I was supposed to do and it just kept kicking me back where I’d already been. I gave up.
I went to the Verizon store today and almost cried when she pointed me to the computer kiosk which she said was the only place I could do this. Seriously Verizon, how tough is it supposed to be for people to pay you?
She ran me through the same multiple security hoops. I entered my password at least 4 times and my fresh unfrauded credit card 4 times. She couldn’t get it to work either.
She was madly texting her the powers-that-be about what a pain-in-the-ass this was (or texting her Valentine’s date about how badly she couldn’t wait for this day to be over) and finally told me to try again at home and if it didn’t work to just call and do it over the phone.
I finally had to close my auto-bill pay and then reopen with the new card. Because if I were in charge, that’s exactly the way I would set it up.
Then I tried to update my Paypal and it would let me add the new card but not delete the old card. You know, the one that’s canceled. (Thanks for nothing hippiedippies.) I’m dreading updating anything else. Credit cards expire every few years, shouldn’t this be a simple process?
Finally, I made my sweetheart truffles today and I could not shape them to save my life. They were too cold and square and as I squeezed them in my hands they just melted on me. It was (surprisingly) not a satisfying experience. They taste great but I wish they were prettier. Luckily, he still loves me.