I have a piece of exercise equipment that failed in exactly the way they have a lifetime guarantee that it won’t fail.
This exercise equipment has different pieces and this particular piece I could easily live without but you know, principle of the thing. I went online to see how this lifetime guarantee thing works.
They have one of those webpages that you scroll down forever and the text alternates black, red and blue and in different sizes. Lots of act now for a special offer and when you click away a window pops up asking: Are you sure you want to leave this page? I swear there’s a marketing template of this somewhere because I’ve seen the same style on a huge variety of products. The lifetime guarantee is cited numerous times.
I found a link that said it would tell me more about the lifetime guarantee and I clicked away and there it was all spelled out how the lifetime guarantee works. I didn’t even have to send my piece back, I just had to pay for shipping and they’d replace it for me. For more information on how this works, click here.
And that link took me back to the page with the first link. And I clicked until I did the circle again before I said, Wait a minute.
So there very clearly is a lifetime guarantee but how make it work for you is going to take some digging.
And I could dig. There is a phone number but how much is my time and energy worth?