My Domain

I keep getting these direct mail things about my domain registration and I am completely clueless as to how I should proceed. I wanted to send a query to my webhosting but they’ve managed to create a system for support so as to completely discourage anyone asking any questions. I had to register for the support desk (another username and password, yay!) then check the knowledge base to see if my questions could be answered that way (my search pulled up completely unintelligible items) and then I was supposed to fill out another online form with a full blown bio — all this to ask a stupid question about my domain. I’ll do something about it later.